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Official Compliance Document
Refund & Cancellation Policy
Game Lanka Hosting (https://gamelanka.net)
Last Updated: October 27, 2026
Strict 48-Hour Notice Policy: Refund requests made after 48 hours from the exact purchase time are strictly non-refundable under any circumstances.
1. Strict Eligibility Criteria
Refunds are only provided for unresolvable technical issues originating directly from our hardware or core network infrastructure that prevent your game server from operating. Before any refund is approved, our technical support team must be given an opportunity to investigate and rectify the issue.
2. Non-Refundable Circumstances (Strictly No Exceptions)
Refunds will NOT be granted under the following conditions:
- Change of mind: Deciding you no longer need the server, no longer wish to host, or ordered by mistake.
- Completed gameplay: Completing your gaming sessions, tournaments, or community events.
- Third-party software issues: Issues caused by corrupted user plugins, incompatible mods, custom worlds, or user configuration errors.
- Service renewals: Recurring monthly subscription renewal payments are final and non-refundable.
- TOS/AUP Violations: Any account suspended or terminated due to abuse, DDoS, malicious activity, or rule violations.
- Requests beyond 48 hours: Any request submitted after 48 hours from the initial invoice creation date.
3. One-Time Policy
This 48-hour conditional refund policy is applicable solely to a customer's first initial server order and cannot be claimed multiple times.
4. Refund Processing via PayHere
Once a refund is approved by our management team:
- Card Payments (Visa / MasterCard / Amex): Processed directly back to the original issuing payment card through PayHere. Standard bank settlement takes 3 to 7 business days to reflect in your card statement.
- Bank Transfer Payments: Credited back to the verified payer's local bank account within 3 to 5 business days.
5. Subscription Cancellation
Customers can cancel their monthly server subscription at any time directly through the client billing dashboard at https://gamelanka.net before the next billing cycle begins.
6. How to Request a Refund