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Official Compliance Document

Privacy Policy

Game Lanka Hosting (https://gamelanka.net)

Last Updated: October 27, 2026

1. Overview

At Game Lanka Hosting, we are committed to safeguarding the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, store, protect, and use your personal data when you use our website or purchase game server hosting services. By accessing or using our services, you consent to the practices described in this policy.

2. Information We Collect

When you register or order services on Game Lanka Hosting, we collect:

• Personal Identification Data: Your full name, email address, contact phone number, and account username provided voluntarily upon registration.
• Billing & Invoicing Records: Records of packages purchased, billing addresses, invoice statuses, and transaction reference numbers.
• Technical & Server Telemetry: IP addresses, browser types, and session cookies for portal security, fraud prevention, and session maintenance.

3. How We Use Your Information

We use collected data solely for legitimate business operations:

• To automatically provision, deploy, and manage your game server containers (via our Pterodactyl Wings infrastructure).
• To process billing invoices and subscription renewals.
• To provide technical assistance via our customer support ticket system.
• To prevent fraud, unauthorized server intrusions, and abusive network activities.

4. Payment Security (PayHere Secured)

We do NOT store or process your credit/debit card numbers or security CVV codes on our servers.

All online card payments and mobile wallet transactions are securely handled directly by PayHere, an authorized payment service provider approved by the Central Bank of Sri Lanka. All payment communications utilize military-grade 256-bit SSL/TLS encryption conforming to strict PCI-DSS compliance standards.

5. Information Sharing & Third Parties

Game Lanka Hosting strictly does not sell, rent, trade, or distribute your personal information to third parties. Information is only disclosed in the following necessary contexts:

• Trusted Payment Processors: Sharing necessary billing information with PayHere to verify transactions.
• Infrastructure Partners: Secure host server routing via Oracle Cloud infrastructure for 99.9% uptime assurance.
• Legal Requirements: Disclosing information when strictly required by law enforcement or competent courts under the laws of Sri Lanka.

6. Data Security & Storage

We implement strict access control barriers, firewall policies, container sandbox isolation, and regular security audits to protect your data from unauthorized disclosure, destruction, or misuse.

7. Contact Information